WEB TERMS AND CONDITIONS OF SALE
Cargo and Homestyle are trading names of JW Carpenter LTD.
Please read through these terms and conditions carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions. We reserve the right to change these terms and conditions from time to time without notice to you, and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website; your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mailing mailorder@cargohomeshop.com or call us on 0844 848 3300 between 9am and 5pm Monday to Friday. (Please note that calls will be charged at the local rate.)
CONTRACTUAL CAPACITY
A) In order to be eligible to enter into a contract with us to purchase goods through the website you must:-
B) Provide the required information including your real name, payment details including your card address; your delivery address if different from your card address; e-mail address and telephone number;
C) Be over the age of 18.
GENERAL
A) All offers and promotions are subject to availability and may change without notice.
B) Any prices or offers quoted on our email newsletter are subject to availability. Prices are correct for at least seven days from the date on the email.
C) We will not accept liability for errors caused by a technical fault.
D) Due different monitor configurations, we cannot be held responsible for misrepresentation of the colours of products shown on our web site. This does not affect your statutory rights.
E) Images are for illustration and should only be used as a guide.
F) It is recommended that you retain all e-mails relating to your order and contract.
G) All quoted lead-times are approximate and true at time of placing your order. Whilst we make every effort to honour these estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We cannot accept any liability for any consequential loss.
CREATING THE CONTRACT
A) You place an order on the website by selecting an item and following the instructions.
B) You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.
C) After you have submitted your order you will receive order acknowledgement e-mail from us.
D) We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
E) We reserve the right to cancel or amend any offer without notice.
1 PAYMENTS
A) Full payment is processed by way of the credit or debit card details you have provided, when you place your order. Any items on your order that cannot be fulfilled will be refunded and you will be notified via email.
B) We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.
C) All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery charges. Delivery charges are calculated as part of the checkout process. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.
2 SECURITIES AND CLEARING
A) All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.
B) As an additional security means, no credit or debit card details submitted online are stored directly by us once your order has been processed.
1. PAYMENT
1. Full payment is required when placing an order.
2. It is the customer’s responsibility to check the order form and confirm that all product and delivery address details are
correct before accepting the order.
2. CANCELLATION/AMENDMENT OF ORDER
1. All requests for cancellation/amendments must be made by email to returns@cargohomeshop.com
2. We will accept cancellation/amendment of orders at no charge within the lead-time of your order but before you accept a delivery date from our courier.
3. After you have accepted a delivery date and up to 7 days after taking delivery a cancellation/amendment fee of £150 will be levied.
4. Amendments to an order after 24 hours may result in an extension to your quoted lead-time, which will be advised to you.
5. Seven days after the order has been delivered, JW Carpenter will not accept cancellations or amendments. This does not affect
your statutory rights.
6. All quoted delivery times are approximate and true at time of placing your order. Whilst we make every effort to honor
these estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be
changed.
7. The above cancellation and refund policy will stand unless the product is found to be faulty/damaged and cannot be restored to manufacturing standards.
3. COLOUR MATCHES
1. Whilst every effort will be made to match all colours and finishes, goods are supplied on the understanding that there may
be slight dye, shade and grain variations, particularly with natural products such as wood and leather.
2. If furniture items are ordered on different dates we cannot guarantee colour matches. This applies to leather, fabric and
wood related products.
4. VARIATIONS OF TERMS AND CONDITIONS
1. Our sales staff have NO authority to vary these terms and conditions of sale or the specification of any products sold.
Furniture specification sheets are available upon request.
5. LIABILITY
1. J.W. Carpenter will not accept liability for any losses, which result from damage, delay or failed deliveries.
6. PRIOR TO DELIVERY
1. It is the customer’s responsibility to ensure that the internal/external access points and delivery routes are measured to
facilitate delivery. Please see below for various examples:-
Low bridges/narrow lanes.
Sufficient access to carry the goods to the required room and that it is cleared and ready for delivery.
No turns or lifts (over a banister for instance) that in the opinion of the crew makes the load too heavy for two men.
The number of steps, which the furniture must be carried are reasonable. This obviously relates to type and weight of the
furniture you have ordered.
In accordance to Health & Safety regulations the crew, in consultation with their office staff must be the arbiters of what is
reasonable.
If any of the above examples cannot be met then the delivery will be deemed as non-standard, extra charges will apply
and quotations can be provided where necessary.
2. If there is a requirement for removal of doors/windows to accommodate furniture, this is at the customer’s expense and
must be carried out prior to delivery.
3. If the delivery fails due to access, a re-delivery charge of £75 or cancellation charge of 30% will apply.
4. Please provide us with as many contact phone numbers as possible, and a full postcode for the delivery address.
5. Delivery arrangements will be made once payment has been received in full and your full order received by our delivery
company.
6. Our delivery company predominantly deliver to UK mainland on a weekly basis, however certain areas in Wales and
Scotland are not covered by this service, therefore an additional lead-time may be added to your order (please ask in
store for details).
7. Our delivery company deliver; depending on your postcode, Monday to Friday, usual hours are between 7.00am and
6.00pm, however should they experience any difficulties on prior deliveries this could extend to 9pm.
8. If the delivery has to be cancelled due to the driver running out of legal driving hours, or circumstances beyond our
control we cannot be held liable for any consequential loss.
9. You will not be able to request a particular day of the week or time that you prefer and you will be offered the next
available date for your postcode.
10. If you require a delivery on a specific day then an additional charge will apply and quotations can be provided where
necessary.
11. The driver will attempt to contact you on the morning of your delivery to give you an estimated time of arrival. Please
ensure you have provided sufficient contact numbers for our courier to contact you.
12. If you wish to cancel the delivery, at least three clear working days are required. Failure to do so will result in a re-delivery
charge of £75.00 including VAT.
7. ON DELIVERY
1. Please ensure that there is clear access to the delivery point.
2. Please protect carpets and flooring to avoid any damage or possible soiling.
3. The delivery crew are experienced at delivering into homes of all shapes and sizes, but if your order cannot be delivered
because of restricted access, your furniture will have to be returned to our distribution company. You will then need to
make alternative arrangements. Any subsequent storage or redelivery charges will have to be met by you.
4. The delivery crew will unpack, assemble and remove all packaging materials upon request (please see exceptions below)
All Beds, Oak Cubes, Garden Furniture, Henley Chairs, Tuscany Barstools, Cross Shelves, Rubick Sideboard, Rubick
Bookcase, Brompton Chair, Chilter chairs and Tiverton Blanket Box,(this list may be subject to change depending on new products, please ask in-store for details).
5. Any items that are not to be assembled will be left packaged in order to keep all components together.
6. You will be asked to inspect the condition of your furniture. Any damage/shortage to either the packaging or the goods
must be recorded on the delivery note in detail and reported to the store where you placed your order. Failure to do so
may invalidate any claim.
7. In the unlikely event that any damage is caused to your property you must record this on the ‘Proof of delivery’ document
giving full details of the damage.
8. JW Carpenter will not be held liable for any damage to property made by a 3rd party. Any claims must be addressed to
the 3rd party courier.
9. If you are having someone receive the delivery for you then we ask that you leave clear instructions as to your
requirements (assemble or leave in packaging – see exclusions above).
10. It is your right to refuse delivery if you are unhappy with the condition of your goods. However you must sign the ‘Proof of
Delivery’ document stating your reason for refusal.
11. JW Carpenter may not accept liability if you do not state the reason for refusal.
12. If you decide to keep unsatisfactory goods you must clearly state the problem with the goods on the ‘Proof of Delivery’
document and telephone customer services so we can take action. Again, JW Carpenter may not
accept liability if you do not do this.
13. Unfortunately we do not have the facility to store your product for any length of time, therefore if you cannot take the
product within two weeks of us advising you of its availability, we will charge storage costs of £25.00 per week for a
maximum of eight weeks, after which we deem the order to be cancelled and will offer a refund less £150 cancellation fee.
14. Our carriers make every effort to carry out deliveries on the date and time agreed, if for any reason delivery is delayed JW CARPENTER WILL NOT ACCEPT LIABILITY for any consequential loss.
15. In the event that you are not in when our delivery company try to deliver, the drivers are only permitted to wait a short
period of time (maximum 15 minutes), they will then be asked to move onto their next delivery and will not be able to
return. In these instances we will have no option but to charge you a second delivery fee, plus handling and storage
charges we will incur, this will amount to £75.
16. If the goods are damaged and we are unable to restore them to manufacturing standards we will order a replacement.
3 DELIVERY OF YOUR NON-FURNITURE ORDER
A) Standard delivery service takes up to seven days.
B) Express delivery takes up to three working days.
C) You can choose to collect your non-furniture order from any Cargo or Homestyle store. This is an up to seven day service and costs £2. Once your order is ready for collection you will receive an email, you can find a list of our stores and opening times here.
D) You will receive an email on the day your goods are out for delivery. The email will contain your tracking information as well as instructions on how to change your delivery day.
E) If you request your delivery to be changed to a Saturday an additional fee will be payable to the delivery company, we will not accept liability for any payment or service issues that arise from this service.
F) We use a signed for delivery service, if you’re not available to take delivery you will be carded so you can rearrange it.
G) If you select to have your order left in a safe place we cannot accept liability for any loss or damage that might occur. We do not recommend you use this service.
H) The delivery company will automatically reattempt delivery the next day; if your delivery fails twice they will hold your package for five days before consigning it back to us.
When we receive a returned package we will refund your order less the delivery charge.
4 NON-FURNITURE OUT OF STOCKS
A) As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
B) If we are unable to fulfil part of your non-furniture order we will refund the out of stock item and dispatch your remaining order.
C) We are unable to back order non-furniture items.