How do I place an order?
To place an order, visit www.cargohomeshop.com and place items in your shopping basket. Once your selections are complete, click on the "Checkout" button. Follow the screens to successfully place your order.
How do I pay for my order?
We will not ask you for any payment until we have made sure that all the goods in your shopping basket have been processed. To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using your credit or debit card. Cash payments are only accepted for purchases in our stores.
How secure is www.cargohomeshop.com?
You can be confident that our site is secure. We use SSL and Verisign encryption technologies, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.
When can I expect my furniture delivery?
When you place your order you will be given an approximate lead-time for delivery. We will make every effort to meet this lead-time but due to circumstances out of our control this may not always be possible. You should refer to our terms and conditions for further information.
When can I expect my Non-Furniture delivery?
Our standard delivery for Non-Furniture is 5 business days. Once your order has been dispatched we will e-mail you with a tracking number so you can follow the progress of your delivery.
What should I do if my furniture order has passed its lead-time?
We make every effort to make our lead times accurate, but they are only approximate. We would ask for your patience in the first instance, as any major delays will be communicated as soon as we know of them. If either Cargo or our Furniture Delivery Company has not contacted you 14 days after the end of your initial lead-time, you can contact our Customer Services team who will be happy to give you an update.
Why have I not received a tracking number?
A tracking number is only supplied once your Homewares order has left our warehouse. This can take up to 5 business days for our standard service. If after 5 business days you still have not received your tracking number please contact our Customer Services Team, who will be happy to help.
What do I do if I have received my tracking number but my delivery has not arrived?
You can use the tracking number on our courier’s web site to find the status of your order. We would ask you to leave 24 hours after the expected delivery date before contacting our customer services team, at which point we will be able to resolve your issues with our courier.
What if only part of my order has arrived?
If in the unlikely event that only part of your order has arrived, we advise you to contact the Mail Order Team at mailorder@cargohomeshop.com or call 0844 848 3300. We will then be able to deal with your query and inform you on the next possible delivery slot.
What do I do if my furniture order has been booked in but I need to cancel or amend it?
Our delivery company requires a 3 business days notice if you would like to cancel or amend your delivery day. If you are unable to give 3 business days notice the delivery will be recorded as failed and a further charge will be payable. We strongly recommend you make every effort to keep to the agreed date. However, if you need to change it then please contact our delivery company direct on 0208 571 3131.
Am I able to collect my furniture from your warehouse?
Due to a number of factors including your health and safety, we are unable to allow collections from our warehouse. The £50 charge for furniture deliveries includes not only the two-man delivery but also the unpacking, assembly and removal of packaging (exceptions apply please see terms and conditions for full details). Our delivery staff will also place your purchase where you would like it. We feel this represents excellent value for money.
Can I order from www.cargohomeshop.com and collect from a shop?
Unfortunately we are unable to offer this service. All goods ordered online must be delivered to a specified UK address.
Do you deliver to the Channel Islands, Northern Ireland, Isle of Man, Scilly Islands and
Scottish Highlands and Islands?
Yes! Our delivery service to these locations is processed as a standard five-day delivery, however, in certain remote locations this may take slightly longer. Please note that we can only deliver non-furniture products to these locations.
Do you deliver to BFPO addresses and PO boxes?
Unfortunately, we are unable to offer this service for the moment.
Do you deliver overseas?
No, not yet.
What do I do if I have received my order but I would like to return it under your 28-day guarantee?
If you’re not happy with your Homewares order, you can return it to us under our 28-day guarantee. We have provided a guide to returning goods, which can be found HERE. A copy of our returns policy is also included with your delivery. Please note our 28-day guarantee does not apply to furniture, gift vouchers, Cargo Flowers and kitchen trolleys. This does not affect your statutory rights.
How long will it take to receive a refund from returned products?
We will process your refund the day we received your returned goods. However, it may take up to 10 working days for the credit card company to process your refund, which is unfortunately out of our control.
What do I do if I have received my order but it’s damaged or faulty?
On rare occasions your order might be delivered damaged or faulty. We have a guide to returning goods, which can be found HERE. A copy of our returns policy is also included with your delivery.
If my purchase has developed a fault, how long is my warranty?
Cargo offers a 1-year guarantee on all purchases against manufacturing defects. This does not cover wear and tear or abuse. If you would like to return a product under guarantee please follow the returns policy HERE.
How do I find a product?
We have tried to make finding the product you are looking for as simple as possible. Our site is split into rooms, which reflect your home so if you are looking for something for your Living room you should find it in Cargo Living room. You can also use our search facility. In the top right corner of every page you will see a search box, enter the product you are looking for in this box, press Go, and a list of results will be displayed. We are constantly looking to improve your shopping experience; if you have any ideas or suggestions please contact mailorder@cargohomeshop.com
If I sign up to your newsletter, will you share my information?
Cargo is part of steinhoff, one of the largest manufacturing and retailing companies in the world. We take your privacy very seriously and will never sell or share your information. All your details are encrypted and held on secure servers.
Do I need to register to shop online?
You can browse our website without needing to register. If you'd like to shop online then you can either register first, or an account will be automatically created for you as you place your first order. When you register we will set up ‘My Account’. You will need to enter an email address and choose a unique password; these will allow you, and only you, to access your personal details. Once you've registered with us, you only need to ‘Sign in’ next time you shop to use your saved personal details
What is ‘My Account’?
When you register with us, your information is stored in ‘My Account’. From there you can amend your personal details i.e. if you move house and need to change your delivery address.
How do I update my personal information?
Sign in to ‘My Account’ to access and amend your personal details.
What if I forget my password?
Don’t worry! If you’ve forgotten your password, contact our Mail Order Team at mailorder@cargohomeshop.com or call 0844 848 3300. We’ll be able to re-set your password so that you are able to continue with your purchases.
How do I use a promotional code?
Add items to your basket and proceed to checkout. When you reach the order summary page, enter the promotion code into the 'promotion code' box displayed. You will need to enter the promotion code to get the discount on your order. Only one discount code can be used per transaction.
What do I do if I want to place a furniture order but I am not sure it will be the right size or suitable?
We know how hard it is to visualise the size of furniture, and we have provided a useful guide to help you make sure your furniture fits, as you would like. It is important to us that you do not experience problems with your furniture order not fitting, as the costs involved in returning furniture are unfortunately not refundable. We are here to help and if you would like any pre sales advice you can contact a member of our Mail Order Team, who will be happy to offer advice about your purchase.
What do I do if I have seen a product on your web site but I would like to see it in one of your stores before
I make a purchase?
We are currently unable to tell which of our stores hold which stock. Most of our stores carry our full Homewares range, but the Furniture ranges can vary considerably by size of store. We would recommend you use the store finder to locate your nearest store and contact them for information.
What do I do if I have taken out Guardsman protection on my furniture purchase but have not yet received
my warranty?
Your warranty will be sent directly from Guardsman within 28 days of receiving your furniture. During peak times this can significantly increase but rest assured your furniture will be covered from the moment you receive it.
What do I do if I need to contact Guardsman but I cannot find their contact details?
You can contact Guardsman directly on 0845 6012042 and speak to one of their customer advisers.
Do you have information on how to care for my recent furniture purchases?
We have compiled an online guide for all different furniture ranges and styles, which you can find HERE.
How am I able to contact the Customer Services Team?
If you require further information or have any other questions about your order you can e-mail mailorder@cargohomeshop.com or call 0844 848 3300. Please note that our Customer Service number is open Monday-Friday 9am–5pm and can experience high levels of calls during peak times. We aim to offer the highest levels of service to our customers. The fastest way for us to handle your query is through our e-mail system.