I have ordered more than one item of furniture on different lead-times, will I get more than one delivery?
All our furniture is sold on an estimated lead-time and we combine your order into one delivery with the longest lead-time applying to the whole order.
When can I expect my furniture delivery?
When you place your order you will be given an approximate lead-time for delivery. We will make every effort to meet this lead-time but due to circumstances beyond our control this may not always be possible. You should refer to our terms and conditions for further information. Our delivery company will contact you as soon as they have received your order to arrange a delivery date.
My order is coming to the end of its lead-time and I would like an update who should I contact?
The store where you placed your order will have the most up to date information about your order. Due to the systems we use and how far along your order has progressed this may still be only an estimate. As soon as our delivery company has received your order they will contact you to arrange a delivery date. Please rest assured that if your order has any major delays you will be contacted to be informed of the delay.
I need my delivery on a specific day of the week is this possible?
To keep the cost of delivery as low as possible we cannot offer a choice of delivery day. The store where you placed your order can provide a quote for a special delivery, which will allow a choice of delivery date.
What should I do if my furniture order has passed its lead-time?
We make every effort to make our lead times accurate, but they are only approximate. We would ask for your patience in the first instance, as any major delays will be communicated as soon as we know of them. If our delivery company has not contacted you 14 days after the end of your initial lead-time, you should contact the store where you placed your order for an update.
What if only part of my order is delivered?
If in the unlikely event that only part of your order has arrived you should make a note of this on your proof of delivery paperwork and contact the store where you placed your order.
What do I do if my furniture order has been booked for delivery but I need to change the date?
Our delivery company requires three business days notice if you would like to change your delivery day. If you are unable to give three days notice the delivery will be recorded as failed and a further charge will be payable. We strongly recommend you make every effort to keep to the agreed date. However, if you need to change it then please contact the store where you placed your order for further assistance.
Am I able to collect my furniture from your warehouse?
Due to a number of factors including your health and safety, we are unable to allow collections from our warehouse. The £50 charge for furniture deliveries includes not only the two-man delivery but also the unpacking, assembly and removal of packaging (exceptions apply please see terms and conditions for full details). Our delivery staff will also place your purchase where you would like it. We feel this represents excellent value for money.
What do I do if my furniture will not fit in my property or the room I intended it for?
We know how hard it is to visualize how furniture will look in the room you want to put it in. We are here to help and you can ask a member of staff, who will be happy to offer advice about measuring access points. It’s important to us that you do not experience problems with your furniture order not fitting, as the costs involved in returning furniture are unfortunately not refundable and a cancellation charge of up to 30% may apply. If you have already placed your order you have 24 hours to make sure the order will fit in your property, if you are in any doubt please contact the store where you placed your order. If you have placed your order online then your rights under the distance selling act are not affected by this.
If you require further information please choose one of the following opptions so your enquiry reaches the right department.
If your enquiry relates to an order you have made in one of our high street stores click here.
If you have a general enquiry about the products or services Cargo offer please click here.
Will my furniture be assembled for me?
Most items of furniture we sell do not require assembly or our delivery crew will carry out the assembly for you. There are exceptions to this, please ask a member of staff for details of which items are not covered or check the website for the self assembly icon.
What do I do if I have received my order but it’s damaged?
On the rare occasion your order is delivered damaged you should make a note of the issue on the proof of delivery paperwork and contact the store where you placed the order. The store will then make the necessary arrangements to get the issue resolved as soon as possible.
Do I have a guarantee on my furniture?
If you have taken out our Guardsman warranty your purchase is protected for five years from the date of delivery and covers you against accidental damage including rips, tears, burns and scratches (exclusions apply) on a repair or replace basis. We offer a one year guarantee on all purchases against manufacturing defects. Due to the nature of furniture any manufacturing issues are usually apparent upon delivery or within the first few days of receiving your order. If your purchase develops an issue you should contact the store where you placed your order or Guardsman directly.
I did not take out Guardsman when I placed my order is it too late?
You can take out Guardsman up to the day of delivery and the store where you placed your order will be able to give you a quote.
I have accidentally damaged my purchase can you repair it or get spare parts?
We cannot repair damaged furniture but can recommend a furniture specialist who will be able to provide you with a quote. If you have taken out Guardsman then they will repair or replace the item free of charge under your warranty. We can supply spare parts for some pieces of furniture we sell, the store where you placed your order will be able to give you further information and a price for the item you require.
What do I do if I have taken out Guardsman protection on my furniture purchase but have not yet received my warranty?
Your warranty will be sent directly from Guardsman within 28 days of receiving your furniture. During peak times this may be longer but rest assured your furniture will be covered from the moment you receive it.
What do I do if I need to contact Guardsman but I cannot find their contact details?
You can contact Guardsman directly on 0845 6012042 and speak to one of their customer advisers.
Do you have information on how to care for my furniture purchases?
We have compiled an online guide for all different furniture ranges and styles, which you can find on our website.