Non-Furniture Delivery
Standard delivery is a signed for service and can take up to 10 days excluding weekends for delivery and costs £4.95
Express delivery is a signed for service and takes up to 3 days excluding weekends for delivery and costs £7.95
DELIVERY OF YOUR NON-FURNITURE ORDER
Standard delivery service takes up to 7 days.
Express delivery takes up to 3 working days.
You will receive an email on the day your goods are out for delivery. The email will contain your tracking information as well as instructions on how to change your delivery day.
If you request your delivery to be changed to a Saturday an additional fee will be payable to the delivery company.
We use a signed for delivery service, if you’re not available to take delivery you will be carded so you can rearrange it.
The delivery company will automatically reattempt delivery the next day; if your delivery fails twice they will hold your package for 7 days before consigning it back to us.
When we receive a returned package we will refund your order less the delivery charge.
NON FURNITURE OUT OF STOCKS
As far as reasonably possible all products featured to buy on the website are either in stock and available at the time of ordering, or are produced to order with the anticipated lead-time published on site
If we are unable to fulfil part of your non furniture order we will refund the out of stock item and dispatch your remaining order.
We are unable to back order non-furniture items.
RETURNING YOUR NON FURNITURE ORDER
You can return your non furniture order to any Cargo Store for a refund of the cost of the order less any delivery charge paid.
Please E-mail returns@cargohomeshop.com quoting your order number and the problem with your purchase.
Once we have received your request we will E-mail you an RMA number (Returns merchandise authorisation) and instructions on how to return your purchase or inform you when you will receive your replacement.
We will not accept unsolicited returns. Please ensure your RMA number is clearly displayed on your packaging.
Our 28-day money back guarantee does not cover the cost of postage and packaging.
If you are returning a purchase under this guarantee you must ensure the goods are well packaged and in a re saleable condition.
The cost of the return is yours and we would recommend you use a traceable method of postage, as lost or damaged goods will remain your property until we receive them.
Once we have received the goods back to our warehouse a refund will be raised and credited back to the same card which payment was made. Some credit card companies can take up to 7 days to process these payments and this is out of our control.
DELIVERY OF YOUR FURNITURE ORDER
All furniture will be delivered via a two-man carrier and will cost £50.00 per order.
For orders with more than one item of hard furniture, all pieces will be sent in one delivery and the longest lead-time will apply.
Your email order confirmation will show the lead-time for each item of furniture you have ordered.
Once all the items on your order are ready for dispatch, our carrier will contact you directly to arrange a delivery date. They deliver, depending on your postcode Monday to Friday only, usual hours are between 7.30am and 6.00pm, however depending on prior deliveries this could extend to 9.00pm. (You will not be able to request a particular day of the week). If you require a delivery out of these times then an additional charge will apply and quotations can be provided where necessary.
We cannot guarantee a time of delivery on the arranged date.
Our carriers make every effort to carry out deliveries on the day and time agreed. If, for any reason, delivery is delayed Cargo will not accept liability for any consequential loss.
In the event that you are not in when Pacemaker try to deliver, the drivers are only permitted to wait a short period of time (maximum 15 minutes), they will then be asked to move onto their next delivery and will not be able to return. In these instances we will have no option but to charge you a second delivery fee, plus handling and storage charges we will incur, this will amount to £75.
Please protect carpets and flooring to avoid any damage or possible soiling.
The delivery crew will unpack and remove all packaging materials (please see exception below)
All items except Bedroom Furniture and Garden Furniture will be fully assembled for you and the packaging removed if you request the delivery company to do so (this list may be subject to change depending on new products, please ask for details). Any items that are not to be assembled will be left packaged in order to keep all components together.
A signature will be required to confirm that you have accepted the furniture and after reasonable examination you are happy with its condition. Should you not be completely satisfied with an item, the delivery company will remove it immediately free of charge (see below for made-to-order items).
Any claim regarding shortages or damages must be noted by you on the delivery paperwork and the customer service team notified by you immediately.
We regret that our two-man carrier service is not available off-shore or to the following postcodes AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30-40, ZE.
If you are unable to accept delivery for a pre-arranged date, you must give us 3 days notice excluding weekends. A non-delivery fee of £75 will be applicable if you do not give the required notice.
Changes or amendments to your delivery date must be received by us 3 days before your delivery date excluding weekends. A non-delivery fee of £75 will be applicable if you do not give the required notice.
Where an order contains both non-furniture and furniture the delivery charge will be £50.00 to one address. Non-furniture will normally be despatched within 72 hours, but please allow 7 to 10 days for delivery. For furniture, our carrier will contact you directly to arrange delivery. Please see above for furniture delivery details.
All quoted delivery times are approximate and true at time of placing your order. Whilst we make every effort to honour these estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed. We cannot accept any liability for any consequential loss.
You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery.
ACCESS TO THE DESTINATION ROOM
Before placing an order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room.
By excepting our Terms and conditions at check out, you are confirming you have checked the access route to the destination room and the product ordered will fit in the desired location.
Should you have any concerns over access, then please contact us by e-mail or on 0844 848 3300 9am – 5pm Monday to Friday.
DAMAGED OR DEFECTIVE FURNITURE
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect.
If the goods are found to be either damaged or defective in any way at the time of delivery, you must complete an incident form immediately, which will be provided by the home delivery team. If damage is discovered after delivery, you must contact us within 3 days of delivery of the goods.
If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will send a replacement item upon confirmation that the damaged item has been returned to us.
CANCELLING YOUR FURNITURE ORDER
You may cancel your furniture order up until 3 days excluding weekends of your booking date without penalty.
After 3 days before your delivery date and up to 7 days after taking delivery, you may cancel your furniture order subject to a collection and restocking admin fee of £150
Any requests to cancel your furniture order should be emailed to returns@cargohomeshop.com
It is your right to refuse delivery if you are unhappy with the condition of your goods. However you must sign the ‘Proof of Delivery’ document stating your reason for refusal. Cargo Homeshop may not accept liability if you do not state the reason for refusal. If you decide to keep unsatisfactory goods you must clearly state the problem with the goods on the ‘Proof of Delivery’ document and telephone your store so we can take action. Again, Cargo Homeshop may not accept liability if you do not do this.